Skip to main content
Support Follow-UpsGeneral

Notify the customer that their issue has been resolved and request feedback.

WhatsApp preview

Your Business

Business Account

Hi {{customer_name}}, your support ticket #{{ticket_id}} has been resolved. Issue: {{ticket_subject}} Resolution: {{resolution_summary}} Was this helpful? Reply with: 1 - Issue resolved, thank you! 2 - Still need help We're here if you need anything else.

12:00 PM

Type a message

Template message

258 chars
Hi {{customer_name}}, your support ticket #{{ticket_id}} has been resolved.

Issue: {{ticket_subject}}
Resolution: {{resolution_summary}}

Was this helpful? Reply with:
1 - Issue resolved, thank you!
2 - Still need help

We're here if you need anything else.

Variables (4)

{{customer_name}}

The customer's first name or full name

{{ticket_id}}

Support ticket ID number

{{ticket_subject}}

Brief subject of the support ticket

{{resolution_summary}}

Brief summary of how the issue was resolved

Best practices

Include a brief summary of the resolution so the customer knows what changed.

Use numbered quick replies for easy feedback collection.

Send within 1 hour of resolving the ticket.

Leave the door open for further assistance to build trust.

#support#resolved#feedback#follow-up
Three steps

STEP 1
Copy the template
Grab the message text with one click — variables and all.
STEP 2
Replace variables
Swap the 4 placeholders with your real customer data.
STEP 3
Send via WhatsApp
Submit for approval and broadcast through Skode Flow.
Keep exploring

Send this template with Skode Flow

Import this template into Skode Flow, connect your WhatsApp Business API, and start sending personalized messages to your customers.