Support Follow-UpsGeneral
Follow up 48 hours after ticket resolution to check if the issue is truly resolved.
WhatsApp preview
Template message
311 charsHi {{customer_name}}, we wanted to check in on your recent support experience. Ticket #{{ticket_id}} was resolved {{days_ago}} days ago. Is everything still working well? Rate your experience: 1 - Excellent 2 - Good 3 - Needs improvement Your feedback helps us serve you better. Thank you, {{customer_name}}!
Variables (3)
{{customer_name}}
The customer's first name or full name
{{ticket_id}}
Support ticket ID number
{{days_ago}}
Number of days since the ticket was resolved
Best practices
Send 24-48 hours after resolution — enough time for the fix to be tested.
Keep the rating scale simple (3 options max) for higher response rates.
Personalize with the customer name at both the beginning and end.
Use CSAT data to identify agents or processes that need improvement.
#support#CSAT#feedback#survey
Three steps
STEP 1
Copy the template
Grab the message text with one click — variables and all.
STEP 2
Replace variables
Swap the 3 placeholders with your real customer data.
STEP 3
Send via WhatsApp
Submit for approval and broadcast through Skode Flow.
Send this template with Skode Flow
Import this template into Skode Flow, connect your WhatsApp Business API, and start sending personalized messages to your customers.