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Support Follow-UpsGeneral

Acknowledge receipt of a support request and set response time expectations.

WhatsApp preview

Your Business

Business Account

Hi {{customer_name}}, we've received your support request. Ticket #: {{ticket_id}} Subject: {{ticket_subject}} Priority: {{priority_level}} Our team will respond within {{response_time}}. You can check your ticket status anytime by replying with your ticket number. For urgent issues, call {{support_phone}}.

12:00 PM

Type a message

Template message

311 chars
Hi {{customer_name}}, we've received your support request.

Ticket #: {{ticket_id}}
Subject: {{ticket_subject}}
Priority: {{priority_level}}

Our team will respond within {{response_time}}. You can check your ticket status anytime by replying with your ticket number.

For urgent issues, call {{support_phone}}.

Variables (6)

{{customer_name}}

The customer's first name or full name

{{ticket_id}}

Support ticket ID number

{{ticket_subject}}

Brief subject of the support ticket

{{priority_level}}

Ticket priority (e.g., High, Medium, Low)

{{response_time}}

Expected response time (e.g., 2 hours)

{{support_phone}}

Your support phone number

Best practices

Send immediately upon ticket creation to reassure the customer.

Set clear response time expectations based on priority level.

Include the ticket number so the customer can reference it in future messages.

Provide an escalation path for truly urgent issues.

#support#ticket#customer service#helpdesk
Three steps

STEP 1
Copy the template
Grab the message text with one click — variables and all.
STEP 2
Replace variables
Swap the 6 placeholders with your real customer data.
STEP 3
Send via WhatsApp
Submit for approval and broadcast through Skode Flow.
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Send this template with Skode Flow

Import this template into Skode Flow, connect your WhatsApp Business API, and start sending personalized messages to your customers.