Skip to main content
Skode -- AI-powered CRM and messaging platform

Terms of Service

Last updated: March 15, 2026

These Terms of Service ("Terms") govern your access to and use of the websites, products, and services (collectively, the "Services") provided by Skode Technologies Private Limited, a company incorporated under the Companies Act, 2013 (CIN: U62011KL2026PTC102406), with its registered office at Thirumangalath, Chelavur, Kozhikode – 673571, Kerala, India ("Skode," "we," "us," or "our"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services.

1. Acceptance of Terms

By creating an account, accessing, or using the Services, you confirm that you are at least 18 years of age, have the legal capacity to enter into a binding agreement, and agree to comply with these Terms. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Account Registration

  • You must provide accurate, complete, and current information during registration and keep your account information updated.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
  • You must notify us immediately at support@skode.ai if you suspect any unauthorized use of your account.
  • We reserve the right to suspend or terminate accounts that contain false or misleading information.
  • One person or entity may not maintain more than one free account. Multiple paid accounts are permitted.

3. Services Description

Skode provides cloud-based software-as-a-service products including Skode CRM (customer relationship management, invoicing, lead management, AI-powered analytics) and Skode Flow (omnichannel messaging platform). Specific features and availability may vary by subscription plan.

4. Subscription and Billing

  • Plans: Services are offered under various subscription plans as described on our Pricing page.
  • Billing Cycle: Subscriptions are billed in advance on a monthly or annual basis depending on your chosen plan.
  • Automatic Renewal: Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. We will send renewal reminders before each billing cycle. For UK customers, our auto-renewal practices comply with the Digital Markets, Competition and Consumers Act 2024 (DMCCA). See our Auto-Renewal Disclosure for full details.
  • Price Changes: We may change our prices with 30 days' prior notice. Price changes take effect at the start of the next billing cycle.
  • Taxes: Prices are exclusive of applicable taxes unless stated otherwise. You are responsible for all taxes associated with your use of the Services.
  • Refunds: Refunds are handled in accordance with our Refund Policy.

5. Acceptable Use

You agree to use the Services only for lawful purposes and in compliance with our Acceptable Use Policy. You may not:

  • Violate any applicable laws, regulations, or third-party rights.
  • Use the Services to store, transmit, or distribute malicious code, viruses, or harmful content.
  • Attempt to gain unauthorized access to the Services, other accounts, or our systems.
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Services.
  • Use the Services to send spam or unsolicited communications in violation of our Anti-Spam Policy.
  • Resell, sublicense, or redistribute the Services without our prior written consent.
  • Use automated tools (bots, scrapers) to access the Services except through our published APIs.

6. Your Data and Content

  • Ownership: You retain all ownership rights to the data and content you submit to the Services ("Your Data"). We do not claim ownership of Your Data.
  • License: You grant us a limited, non-exclusive license to use, process, and store Your Data solely to provide and improve the Services.
  • Responsibility: You are solely responsible for the accuracy, legality, and appropriateness of Your Data.
  • Backups: While we maintain regular backups, you are responsible for maintaining your own backup copies of Your Data.
  • Data Portability: You may request a copy of Your Data in a machine-readable format at any time by emailing privacy@skode.ai. A self-serve in-product export is on our roadmap. On termination, we provide a 30-day window during which Your Data remains available for export on request, as described in our Data Processing Agreement.

7. Intellectual Property

The Services, including all software, designs, text, graphics, logos, trademarks, and other materials, are the property of Skode Technologies or its licensors and are protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Services without our express written permission.

"Skode," the Skode logo, "Skode CRM," and "Skode Flow" are trademarks of Skode Technologies. You may not use these trademarks without our prior written consent.

8. Service Availability and Support

  • We strive to maintain 99.9% uptime but do not guarantee uninterrupted access to the Services.
  • Scheduled maintenance windows will be communicated in advance when possible.
  • We are not liable for disruptions caused by factors beyond our reasonable control, including internet outages, natural disasters, or third-party service failures.
  • Support is provided via email at support@skode.ai and through our in-app help center during business hours.

9. Third-Party Integrations

The Services may integrate with or provide access to third-party services. Your use of third-party services is subject to their respective terms and privacy policies. We are not responsible for the availability, accuracy, or content of third-party services, and we do not endorse any third-party products or services.

AI Connectors. If you connect your Skode workspace to ChatGPT (OpenAI) or Claude (Anthropic), additional terms apply. Please review our AI Connector Terms of Service. When you use those integrations:

  • Your use is additionally governed by the OpenAI Usage Policies (for ChatGPT) and the Anthropic Acceptable Use Policy (for Claude), which are incorporated into these Terms by reference. You must pass equivalent obligations to anyone you allow to use Skode’s AI features on your behalf.
  • AI outputs can be inaccurate, incomplete, or biased. You must independently verify any AI-generated summary, recommendation, draft, or action before relying on it or communicating it to a third party. Skode and its AI providers make no warranty that AI outputs will be accurate or fit for any particular purpose.
  • AI features are not professional advice. Skode is not a law firm, medical provider, financial adviser, or tax adviser. No professional relationship is created by the use of any AI feature.
  • Where applicable law requires (for example, EU AI Act Article 50 or US state chatbot-disclosure rules), you must disclose to your own end-users that AI is being used in interactions on your behalf.

Planned providers: Google Gemini is on our AI-provider roadmap but is not in use today. We will update these Terms and give prior notice before enabling any new AI provider in line with our sub-processor change-notification commitments.

9.1 Platform-Specific Compliance

When using Skode Flow to connect with third-party messaging and social platforms, you agree to comply with each platform's terms and policies:

10. Limitation of Liability

To the maximum extent permitted by applicable law:

  • The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
  • Skode shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill.
  • Our total aggregate liability for any claims arising from or related to the Services shall not exceed the amount you paid to us in the twelve (12) months preceding the event giving rise to the claim.

Statutory Rights: Nothing in these Terms excludes or limits liability for (a) death or personal injury caused by negligence, (b) fraud or fraudulent misrepresentation, or (c) any matter which cannot be excluded or limited under applicable law, including consumer protection laws in the United Kingdom (Consumer Rights Act 2015), the European Union, or other jurisdictions. If you are a UK or EU consumer, your statutory rights are unaffected by these Terms.

11. Indemnification

You agree to indemnify, defend, and hold harmless Skode Technologies, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Services.
  • Your violation of these Terms or any applicable law.
  • Your Data or content you submit through the Services.
  • Your infringement of any third-party rights.

12. Termination

  • By You: You may cancel your subscription and terminate your account at any time through your account settings or by contacting support@skode.ai.
  • By Us: We may suspend or terminate your access to the Services immediately, without prior notice, if you violate these Terms, engage in fraudulent activity, or pose a security risk.
  • Effect of Termination: Upon termination, your right to use the Services ceases immediately. You may export Your Data for up to 30 days after termination. After this period, Your Data will be permanently deleted within 90 days.
  • Survival: Sections relating to intellectual property, limitation of liability, indemnification, and governing law survive termination.

13. Dispute Resolution

Any disputes arising from these Terms or the Services shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the relevant arbitration authority in the jurisdiction where Skode Technologies is incorporated, except where prohibited by law.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles. You consent to the exclusive jurisdiction of the courts at Kozhikode, Kerala, India for any disputes not subject to arbitration, with appeals lying to the Kerala High Court at Ernakulam.

14.1 United Kingdom

If you are a consumer located in the United Kingdom, nothing in these Terms shall affect your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other mandatory consumer protection legislation that cannot be excluded or limited by contract. Where UK consumer law provides greater protection than these Terms, your statutory rights prevail.

If you are a UK consumer, you may bring legal proceedings in either the courts of England and Wales, Scotland, or Northern Ireland (as applicable to your place of residence). If Skode wishes to enforce these Terms against you as a UK consumer, we may only do so in the courts of the jurisdiction in which you reside.

14.2 European Union

If you are a consumer located in the European Union or European Economic Area, nothing in these Terms shall affect your mandatory consumer protection rights under the laws of your country of residence, including your rights under EU Directive 2011/83/EU (Consumer Rights Directive). You may bring legal proceedings in the courts of your country of residence.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the effective date. For significant changes, we will provide at least 30 days' prior notice via email or in-app notification. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

16. General Provisions

  • Entire Agreement: These Terms, together with our Privacy Policy and other referenced policies, constitute the entire agreement between you and Skode regarding the Services.
  • Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
  • Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.
  • Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
  • Force Majeure: We are not liable for any failure or delay caused by events beyond our reasonable control.

17. Contact Us

For questions about these Terms, please contact us: