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PRODUCT UPDATES

Stay up to date with the latest features, improvements, and fixes across Skode CRM and Skode Flow.

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Voice AI v2.0 · live
Shipped to every account
Auto-updated
No upgrades · no migrations
Release timeline

Filter by product to see exactly what changed in Skode CRM and Skode Flow.

March 2026v3.8CRM

Voice AI v2.0

Major upgrade to our Voice AI engine with speaker diarization, batch processing, and custom field mapping for enterprise workflows.

  • Speaker diarization — automatically identify and separate multiple speakers in a single recording
  • Batch processing — upload and transcribe up to 50 voice recordings at once
  • Custom field mapping — map extracted data to any custom CRM field with drag-and-drop configuration
  • Improved accuracy for industry-specific terminology (real estate, insurance, healthcare)
  • Voice AI now supports 12 additional languages including Hindi, Portuguese, and Arabic
March 2026v2.5Flow

WhatsApp Catalog Integration

Share product catalogs directly via WhatsApp conversations. Customers can browse, select, and inquire about products without leaving the chat.

  • Sync product catalogs from your WhatsApp Business account directly into Flow
  • Send catalog messages with product cards, images, and pricing
  • Customers can add items to cart and submit orders within WhatsApp
  • Auto-create CRM deals from WhatsApp catalog orders
  • Catalog analytics — track views, clicks, and conversions per product
February 2026v3.7CRM

AI Deal Predictions

ML-powered deal win/loss predictions that analyze deal patterns, rep behavior, and historical data to forecast outcomes.

  • Win probability score on every deal card, updated in real-time
  • Risk alerts — get notified when a deal is trending toward loss
  • Key factor breakdown showing what is helping or hurting each deal
  • Pipeline health dashboard with aggregate prediction metrics
  • Custom model training on your historical deal data for improved accuracy
February 2026v3.6CRM

Recurring Invoicing

Set up automated recurring billing cycles with flexible scheduling, payment reminders, and auto-generated invoices.

  • Create recurring invoices with daily, weekly, monthly, quarterly, or yearly cycles
  • Auto-send invoices and payment reminders on schedule
  • Pro-rated billing for mid-cycle changes
  • Recurring revenue tracking and MRR/ARR dashboard widgets
  • Pause and resume recurring invoices without losing configuration
January 2026v2.4Flow

Flow AI Agent

GPT-powered chatbot that handles customer messaging autonomously across all channels. Train it on your knowledge base and let it resolve queries 24/7.

  • AI agent responds to customer queries across WhatsApp, Instagram, SMS, and web chat
  • Train on your knowledge base, FAQs, product docs, and previous conversations
  • Smart handoff — escalates to human agent when confidence drops below threshold
  • Conversation summaries generated automatically for agent handoff
  • Multi-language support with auto-detection and translation
January 2026v3.5CRM

Enterprise Lead Assignment

Advanced lead routing with territory management, skill-based assignment, SLA tracking, and A/B testing for assignment rules.

  • Territory-based lead assignment with geographic and account-based rules
  • Skill routing — match leads to reps based on product expertise and language
  • SLA tracking with escalation workflows when response times are breached
  • A/B testing for assignment rules to optimize conversion rates
  • Predictive assignment using AI to match leads with highest-performing reps
December 2025v3.4CRM

CRM Reports v2

Completely rebuilt reporting engine with a drag-and-drop custom report builder, scheduled report delivery, and 20+ new chart types.

  • Drag-and-drop custom report builder with formula fields
  • Scheduled reports — deliver to email or Slack on a recurring basis
  • 20+ chart types including funnel, waterfall, heatmap, and scatter plots
  • Cross-module reporting — combine leads, deals, invoices, and activities in one report
  • Report templates library with 50+ pre-built reports
December 2025v2.3Flow

Unified Inbox v2

Enhanced unified inbox with conversation labels, internal notes, canned responses, and improved team collaboration features.

  • Conversation labels and tags for better organization and filtering
  • Internal notes — leave private notes on conversations visible only to your team
  • Canned responses library with variable placeholders and quick-insert
  • Collision detection — see when another agent is viewing or typing in a conversation
  • Bulk actions — archive, label, or assign multiple conversations at once
Every release, end to end
v3.8 · Voice AI v2.0v2.5 · WhatsApp Catalog Integrationv3.7 · AI Deal Predictionsv3.6 · Recurring Invoicingv2.4 · Flow AI Agentv3.5 · Enterprise Lead Assignmentv3.4 · CRM Reports v2v2.3 · Unified Inbox v2v3.8 · Voice AI v2.0v2.5 · WhatsApp Catalog Integrationv3.7 · AI Deal Predictionsv3.6 · Recurring Invoicingv2.4 · Flow AI Agentv3.5 · Enterprise Lead Assignmentv3.4 · CRM Reports v2v2.3 · Unified Inbox v2
Headline release · v3.7

ML-powered win/loss predictions that analyze deal patterns, rep behavior, and historical data — surfaced right on the deal board you already use.

  • Win probability score on every deal card
  • Risk alerts when a deal trends toward loss
  • Pipeline health dashboard with aggregate metrics
Skode CRM · Deals
Skode CRM deal board with AI win-probability scores
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