Your WhatsApp answers itself.

WhatsApp Business API, Instagram DMs, Facebook Messenger, and Web Chat are live today, with SMS, Email and Telegram supported and more channels rolling out. All conversations appear in a single unified inbox, so your team never has to switch between apps.

Skode Flow includes WhatsApp Business API provisioning as part of the platform. We handle the Meta verification process, number registration, and API setup. You can connect your existing WhatsApp Business number or get a new one. Most accounts are live within 24-48 hours.

The AI agents use large language models trained on your knowledge base, FAQs, and product documentation. You choose from 8 persona types (Sales Agent, Support Agent, Onboarding Guide, etc.) or create a custom persona. Each agent comes with Skills — autonomous actions like booking meetings, qualifying leads, and processing refunds. Agents hand off to humans seamlessly when they detect complex issues.

Yes. Skode Flow includes a full campaign builder for WhatsApp broadcasts (using pre-approved templates), SMS campaigns, and email sequences. You can segment audiences by tags, custom fields, channel activity, or CRM data. All campaigns include delivery tracking, open rates, and click analytics.

Skode Flow and Skode CRM connect natively since they are built by the same team on the same platform. Conversations automatically attach to CRM contacts and deals. New leads from messaging channels sync to your CRM pipeline. Sales reps can see the full conversation history on every lead record without switching tools.

There is no limit on conversations on any paid plan. The Free plan supports up to 500 contacts. AI agent message limits vary by plan (100, 5,000, 25,000, or unlimited), but human agent conversations are always unlimited on paid plans.

Yes. Skode Flow includes team collaboration features like conversation assignment (manual or auto), internal notes visible only to agents, @mentions to loop in teammates, collision detection to prevent duplicate replies, and transfer between departments. Managers can monitor all conversations in real time.

The AI agent includes intelligent human handoff. When it detects a question outside its knowledge base, a frustrated customer, or a complex issue that needs human judgment, it automatically transfers the conversation to an available agent. You can also set custom handoff triggers based on keywords, sentiment score, or conversation duration.

Yes. Skode Flow supports voice calling through WhatsApp Business API and PSTN. Calls are automatically recorded, transcribed by AI, and summarized. You get call sentiment analysis, agent routing, and the full call history appears in the conversation timeline alongside messages.

The AI Skills Engine is Skode Flow's agentic AI system. Unlike basic chatbots that only answer questions, AI Skills take autonomous actions — booking meetings, processing refunds, qualifying leads, tracking orders, and more. Each skill is versioned, monitored with execution analytics, and can be configured with human approval gates for sensitive actions.

Skode Flow is SOC 2 Type II and GDPR compliant. All data is encrypted at rest and in transit. WhatsApp messages use end-to-end encryption. We support role-based access control, audit logging, and data residency options. Enterprise customers can request dedicated infrastructure and custom security configurations.