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Re-EngagementGeneral

A heartfelt re-engagement message for long-inactive customers with a no-strings incentive.

WhatsApp preview

Your Business

Business Account

Hi {{customer_name}}, it's been a while and we wanted to check in. We'd love to have you back at {{business_name}}. No catch — here's a free {{gift_description}} on your next order. Use code: {{gift_code}} Valid until: {{expiry_date}} Shop: {{shop_url}} If you'd rather not hear from us, reply STOP and we'll respect your choice. We hope to see you soon!

12:00 PM

Type a message

Template message

357 chars
Hi {{customer_name}}, it's been a while and we wanted to check in.

We'd love to have you back at {{business_name}}. No catch — here's a free {{gift_description}} on your next order.

Use code: {{gift_code}}
Valid until: {{expiry_date}}
Shop: {{shop_url}}

If you'd rather not hear from us, reply STOP and we'll respect your choice. We hope to see you soon!

Variables (6)

{{customer_name}}

The customer's first name or full name

{{business_name}}

Your company or brand name

{{gift_description}}

Description of the free gift (e.g., tote bag)

{{gift_code}}

Gift redemption code

{{expiry_date}}

Offer or code expiration date

{{shop_url}}

Link to your online store

Best practices

Lead with generosity — a free gift feels more personal than a percentage discount.

Be transparent about the opt-out option to build trust.

Keep the tone warm and non-desperate.

This is your last-resort message — if they do not engage, respect their silence.

#re-engagement#win-back#gift#inactive customer
Three steps

STEP 1
Copy the template
Grab the message text with one click — variables and all.
STEP 2
Replace variables
Swap the 6 placeholders with your real customer data.
STEP 3
Send via WhatsApp
Submit for approval and broadcast through Skode Flow.
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Send this template with Skode Flow

Import this template into Skode Flow, connect your WhatsApp Business API, and start sending personalized messages to your customers.