Skip to main content
Re-EngagementE-Commerce

Reach out to customers who have been inactive for 30 days with a special offer.

WhatsApp preview

Your Business

Business Account

Hi {{customer_name}}, we miss you at {{business_name}}! It's been a while since your last visit. We've added some exciting new things: - {{new_feature_1}} - {{new_feature_2}} Welcome back with {{discount_percent}}% off using code {{promo_code}}. Shop now: {{shop_url}} Reply STOP to unsubscribe.

12:00 PM

Type a message

Template message

300 chars
Hi {{customer_name}}, we miss you at {{business_name}}!

It's been a while since your last visit. We've added some exciting new things:

- {{new_feature_1}}
- {{new_feature_2}}

Welcome back with {{discount_percent}}% off using code {{promo_code}}.

Shop now: {{shop_url}}

Reply STOP to unsubscribe.

Variables (7)

{{customer_name}}

The customer's first name or full name

{{business_name}}

Your company or brand name

{{new_feature_1}}

First new feature or product update

{{new_feature_2}}

Second new feature or product update

{{discount_percent}}

Discount percentage value

{{promo_code}}

Promotional code string

{{shop_url}}

Link to your online store

Best practices

Highlight what is new since their last visit to reignite interest.

Offer a meaningful discount (10-15%) for win-back campaigns.

Always include an unsubscribe option for re-engagement messages.

Segment by last purchase value — high-value customers deserve a personal touch.

#re-engagement#win-back#inactive#30-day
Three steps

STEP 1
Copy the template
Grab the message text with one click — variables and all.
STEP 2
Replace variables
Swap the 7 placeholders with your real customer data.
STEP 3
Send via WhatsApp
Submit for approval and broadcast through Skode Flow.
Keep exploring

Send this template with Skode Flow

Import this template into Skode Flow, connect your WhatsApp Business API, and start sending personalized messages to your customers.