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Re-EngagementRetail

Re-engage customers by reminding them about their unused loyalty points.

WhatsApp preview

Your Business

Business Account

Hi {{customer_name}}, did you know you have {{points_balance}} loyalty points with {{business_name}}? That's worth {{points_value}} in rewards! Your points expire on {{expiry_date}}. Don't let them go to waste. Redeem now: {{rewards_url}} Need help? Reply to this message.

12:00 PM

Type a message

Template message

276 chars
Hi {{customer_name}}, did you know you have {{points_balance}} loyalty points with {{business_name}}?

That's worth {{points_value}} in rewards!

Your points expire on {{expiry_date}}. Don't let them go to waste.

Redeem now: {{rewards_url}}

Need help? Reply to this message.

Variables (6)

{{customer_name}}

The customer's first name or full name

{{points_balance}}

Customer's loyalty points balance

{{business_name}}

Your company or brand name

{{points_value}}

Dollar value of loyalty points

{{expiry_date}}

Offer or code expiration date

{{rewards_url}}

Link to redeem loyalty rewards

Best practices

Translate points into a dollar value — abstract points are less motivating.

Create urgency with a real expiration date.

Include a direct link to the rewards redemption page.

Send 30 days before points expire, then again 7 days before.

#re-engagement#loyalty#points#rewards
Three steps

STEP 1
Copy the template
Grab the message text with one click — variables and all.
STEP 2
Replace variables
Swap the 6 placeholders with your real customer data.
STEP 3
Send via WhatsApp
Submit for approval and broadcast through Skode Flow.
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Send this template with Skode Flow

Import this template into Skode Flow, connect your WhatsApp Business API, and start sending personalized messages to your customers.