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Shipping UpdatesE-Commerce

Notify customers when their order has been shipped with tracking information.

WhatsApp preview

Your Business

Business Account

Great news, {{customer_name}}! Your order #{{order_id}} has been shipped. Carrier: {{carrier_name}} Tracking #: {{tracking_number}} Track here: {{tracking_url}} Estimated delivery: {{delivery_date}} Questions? Reply to this message anytime.

12:00 PM

Type a message

Template message

243 chars
Great news, {{customer_name}}! Your order #{{order_id}} has been shipped.

Carrier: {{carrier_name}}
Tracking #: {{tracking_number}}
Track here: {{tracking_url}}

Estimated delivery: {{delivery_date}}

Questions? Reply to this message anytime.

Variables (6)

{{customer_name}}

The customer's first name or full name

{{order_id}}

The unique order or reference number

{{carrier_name}}

Shipping carrier name (e.g., FedEx, UPS)

{{tracking_number}}

Shipment tracking number

{{tracking_url}}

Link to track the shipment

{{delivery_date}}

Expected delivery date

Best practices

Always include a clickable tracking link — it is the most requested piece of information.

Set a realistic estimated delivery date to manage expectations.

Send as soon as the tracking number is generated.

Include the carrier name so customers know who to contact for delivery issues.

#shipping#tracking#order update#delivery
Three steps

STEP 1
Copy the template
Grab the message text with one click — variables and all.
STEP 2
Replace variables
Swap the 6 placeholders with your real customer data.
STEP 3
Send via WhatsApp
Submit for approval and broadcast through Skode Flow.
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Send this template with Skode Flow

Import this template into Skode Flow, connect your WhatsApp Business API, and start sending personalized messages to your customers.