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Shipping UpdatesE-Commerce

Confirm successful delivery and prompt the customer for feedback.

WhatsApp preview

Your Business

Business Account

Hi {{customer_name}}, your order #{{order_id}} has been delivered! Delivered to: {{delivery_address}} Delivered at: {{delivery_time}} We hope you love your purchase. If anything is not right, reach out within {{return_window}} days for a hassle-free return. Enjoy!

12:00 PM

Type a message

Template message

267 chars
Hi {{customer_name}}, your order #{{order_id}} has been delivered!

Delivered to: {{delivery_address}}
Delivered at: {{delivery_time}}

We hope you love your purchase. If anything is not right, reach out within {{return_window}} days for a hassle-free return.

Enjoy!

Variables (5)

{{customer_name}}

The customer's first name or full name

{{order_id}}

The unique order or reference number

{{delivery_address}}

Customer delivery address

{{delivery_time}}

Actual delivery time

{{return_window}}

Number of days allowed for returns

Best practices

Mention the return policy proactively to build trust.

Include delivery time and location for the customer's records.

Follow up with a review request 2-3 days after delivery.

Keep the tone celebratory — this is the best moment in the customer journey.

#delivery#confirmation#post-delivery#returns
Three steps

STEP 1
Copy the template
Grab the message text with one click — variables and all.
STEP 2
Replace variables
Swap the 5 placeholders with your real customer data.
STEP 3
Send via WhatsApp
Submit for approval and broadcast through Skode Flow.
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Send this template with Skode Flow

Import this template into Skode Flow, connect your WhatsApp Business API, and start sending personalized messages to your customers.