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Feedback RequestsGeneral

Send a Net Promoter Score survey to measure customer loyalty.

WhatsApp preview

Your Business

Business Account

Hi {{customer_name}}, on a scale of 0-10, how likely are you to recommend {{business_name}} to a friend? Reply with a number from 0 (not likely) to 10 (extremely likely). Your honest feedback helps us improve. This takes 5 seconds! Thank you for being a valued customer.

12:00 PM

Type a message

Template message

273 chars
Hi {{customer_name}}, on a scale of 0-10, how likely are you to recommend {{business_name}} to a friend?

Reply with a number from 0 (not likely) to 10 (extremely likely).

Your honest feedback helps us improve. This takes 5 seconds!

Thank you for being a valued customer.

Variables (2)

{{customer_name}}

The customer's first name or full name

{{business_name}}

Your company or brand name

Best practices

Keep it to a single question — multi-step surveys have dramatically lower response rates on WhatsApp.

Send to customers who have had at least 2 interactions with your business.

Follow up with detractors (0-6) personally within 24 hours.

Track NPS monthly to spot trends early.

#NPS#survey#loyalty#feedback
Three steps

STEP 1
Copy the template
Grab the message text with one click — variables and all.
STEP 2
Replace variables
Swap the 2 placeholders with your real customer data.
STEP 3
Send via WhatsApp
Submit for approval and broadcast through Skode Flow.
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Send this template with Skode Flow

Import this template into Skode Flow, connect your WhatsApp Business API, and start sending personalized messages to your customers.