Abandoned CartE-Commerce
Follow up 24 hours later with a discount incentive to recover the sale.
WhatsApp preview
Template message
261 charsHi {{customer_name}}, your cart is waiting! We noticed you were interested in: {{item_list}} Good news — use code {{discount_code}} for {{discount_percent}}% off your order. Complete your purchase: {{cart_url}} This code expires in 24 hours. Don't miss out!
Variables (5)
{{customer_name}}
The customer's first name or full name
{{item_list}}
Formatted list of ordered items
{{discount_code}}
The promotional discount code
{{discount_percent}}
Discount percentage value
{{cart_url}}
Link back to the shopping cart
Best practices
Only offer a discount in the second follow-up — many customers convert without one.
Create urgency with a time-limited discount code.
Keep the discount modest (5-10%) to protect margins.
Limit abandoned cart sequences to 2-3 messages maximum.
#abandoned cart#recovery#discount#24-hour
Three steps
STEP 1
Copy the template
Grab the message text with one click — variables and all.
STEP 2
Replace variables
Swap the 5 placeholders with your real customer data.
STEP 3
Send via WhatsApp
Submit for approval and broadcast through Skode Flow.
Send this template with Skode Flow
Import this template into Skode Flow, connect your WhatsApp Business API, and start sending personalized messages to your customers.