Abandoned CartE-Commerce
Gently remind customers about items left in their cart within the first hour.
WhatsApp preview
Template message
238 charsHi {{customer_name}}, looks like you left something behind! You have {{item_count}} item(s) in your cart: {{item_list}} Total: {{cart_total}} Complete your purchase: {{cart_url}} Need help deciding? Reply and our team will assist you.
Variables (5)
{{customer_name}}
The customer's first name or full name
{{item_count}}
Number of items in the cart
{{item_list}}
Formatted list of ordered items
{{cart_total}}
Total value of items in the cart
{{cart_url}}
Link back to the shopping cart
Best practices
Send within 1 hour of abandonment — recovery rates drop 50% after 2 hours.
List the specific items to remind them what caught their eye.
Do not offer a discount in the first message — save that for follow-ups.
Include a direct link back to the cart with items pre-loaded.
#abandoned cart#recovery#1-hour#e-commerce
Three steps
STEP 1
Copy the template
Grab the message text with one click — variables and all.
STEP 2
Replace variables
Swap the 5 placeholders with your real customer data.
STEP 3
Send via WhatsApp
Submit for approval and broadcast through Skode Flow.
Send this template with Skode Flow
Import this template into Skode Flow, connect your WhatsApp Business API, and start sending personalized messages to your customers.