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Welcome MessagesE-Commerce

Thank first-time buyers and encourage them to explore more of your products.

WhatsApp preview

Your Business

Business Account

Hey {{customer_name}}, thank you for your first purchase with {{business_name}}! Your order #{{order_id}} is being processed and you'll receive a shipping update soon. As a new customer, enjoy {{discount_code}} for {{discount_percent}}% off your next order. Happy shopping!

12:00 PM

Type a message

Template message

275 chars
Hey {{customer_name}}, thank you for your first purchase with {{business_name}}!

Your order #{{order_id}} is being processed and you'll receive a shipping update soon.

As a new customer, enjoy {{discount_code}} for {{discount_percent}}% off your next order. Happy shopping!

Variables (5)

{{customer_name}}

The customer's first name or full name

{{business_name}}

Your company or brand name

{{order_id}}

The unique order or reference number

{{discount_code}}

The promotional discount code

{{discount_percent}}

Discount percentage value

Best practices

Include a discount code to incentivize the second purchase — the hardest conversion in retail.

Confirm the order details so the customer feels reassured.

Set expectations for what happens next (shipping updates).

Keep the tone friendly and celebratory.

#welcome#first purchase#discount#e-commerce
Three steps

STEP 1
Copy the template
Grab the message text with one click — variables and all.
STEP 2
Replace variables
Swap the 5 placeholders with your real customer data.
STEP 3
Send via WhatsApp
Submit for approval and broadcast through Skode Flow.
Keep exploring

Send this template with Skode Flow

Import this template into Skode Flow, connect your WhatsApp Business API, and start sending personalized messages to your customers.